FAQ

Have questions? Browse through our list of most commonly asked questions and get answers fast.

What is your phone number and operating hours?

You can call us at 519.686.8722 from 8:00 am to 5:00 pm EST Monday through Thursday; 8:00 am to 4:00 pm on Friday.

For our downtown location, call 519.433.5703 between 8:30 am and 4:30 pm EST Monday through Thursday; 7:30 am to 3:30 pm Fridays.

Or email us anytime, click here.

Can you print jobs that are different than the standard formats from your online store?

Yes. Use our form on the Request A Quote page for any job that doesn’t fit our standard formats.

How well will my job match what I see on my monitor?

Because of wide differences in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor. Please see our File Prep Guidelines page: CMYK vs. RBG and CMYK Process vs. Spot Colours – for important instructions on getting the results you want.

Will you match a sample I print out on my own printer, or a previously printed sample?

The LBF Group has all printers calibrated to industry standards on a regular basis. Calibration to an industry accepted standard includes devices such as litho presses, digital proofers, and digital presses.

As long as the provided matching samples are generated from a regularly calibrated device, there is a very good chance we can match closely to such samples. Samples that are generated by a home printing device usually do not meet stringent standards, so it will be very unlikely we can match colours to such samples.

If you require a precise colour match, please contact us to arrange for a digital colour proof. Once you approve the additional fees (starting at $40) we will produce and send you a hard proof via overnight delivery. When you approve and return the proof, we will strive to match the colour of the proof when printing your final piece.

What if I want to change something on my order after I’ve placed it or approved the proof?

We require an electronic “paper trail” for all changes made after your initial order is placed. You may make changes by calling our Client Service Team at 519.686.8722 to ensure we can still make the change. Please note that some changes cannot be made after certain stages in the production process.

Can you mail my postcards, brochures, etc. if I send you a mailing list?

Yes! For postcards, brochures and newsletters, the LBF Group will be glad to mail your material to a list of mailing addresses that you supply. For an additional fee, we can even supply a mailing list based on your criteria.

Please see our Mailing Services page for more information on all aspects of our mailing services.

Can you use my mailing permit and mail my material from your location?

Yes, we are able to mail using your mail permit (indicia). Please contact our Client Service Team (519.686.8722) to help with your mailing needs.

Can I have you mail some of my order and ship the rest?

Simply let us know the quantity that is not mailed and we will ship to the address you provide.

How should I lay out a piece to comply with Canada Post mailing regulations? Do you have postcard and brochure templates?

Please see our Templates page: Mailing Templates for common postcard and brochure templates that include both printing and mailing layout guidelines.

Please give us a call for further information or assistance in preparing your design for mailing.

What file formats can you take?

We can take QuarkXpress, InDesign, Illustrator, Photoshop, or any file output as a PDF. If you have other file formats, we may be able to handle them, too. Just ask!

What is the difference between the RGB and CMYK colour space and why does it matter?

RGB refers to the primary colours of light – Red, Green and Blue – that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colours of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in “4-colour process printing”, commonly referred to as “full colour printing”.

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colours as we see them on our monitors.

Many programs have the capability to convert the layout/images from the RGB colour space to the CMYK colour space. We request that you convert your colours from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in colour when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK colour builds that look a little lighter than you want, since the dots of ink “fatten up” on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark coloured text over it, so that the text remains readable.

How do I check for proper imposition or backup?

“Imposition” and “backup” refer to how the front of a printed piece is oriented to the back. In the case of a brochure, you normally turn it over right-to-left (like you turn the page of a book) in order to have the backside read correctly — not upside down.

Seems simple, until you get to a postcard where one side is landscape (horizontal) orientation, and the other side is portrait (vertical) orientation.

We use our best judgment when imposing a job, so that it backs up in the most natural or normal manner. Some designs, however, contain both portrait and landscape elements on both sides, making it difficult to make a clear call.

When reviewing your proof, we will always post the front and the back in the orientation that they will print in relation to each other.

So, if page 2 appears upside down, that is how it will be printed on the back of page 1. Some people want it that way, so that the recipient of the piece must turn it over top-to-bottom in order to read it correctly.

Be sure to print out a copy of your online proof, and attach the two sides to each other to create a “mockup” or “dummy”. This is especially important when a job will be folded.

Do I need to impose my business cards 8-up or 10-up if they will be printed more than one to a sheet?

No, send us a single layout of your job un-imposed; we will handle any imposition needed on our end.

Do you have templates to help me correctly design my project?

See our Templates page which has a list of currently available templates.

Let us prep, print and finish your project...

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