Frequently Asked Questions

Browse through our list of most commonly asked questions to find answers quickly.

What is your phone number and when are your hours of operation?

South Location:
Reach us by calling 519.686.8722 from 8:00am to 4:30pm Monday through Thursday; 8:00am to 3:00pm on Friday.

Core Location:
Reach us by calling 519.433.5703 from 8:00am to 4:30pm Monday through Thursday; 8:30am to 3:00pm on Friday.

Or message us anytime using our online contact form.

Can you print projects that are different than the standard formats from your layout templates?

Yes! Please request a quote for any projects that do not fit standard formats.

How accurately will the colours of my printed piece match what I see on my monitor?

Because of wide variations in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor. Please refer to the CMYK vs. RBG and Process vs. Spot Colours sections of our File Preparation Guide for important instructions on how to achieve the results you want.

Will you match a sample I print out on my home printer, or a previously printed sample?

LBF Group has all printers calibrated to industry standards on a regular basis. Calibration to an industry accepted standard includes devices such as our litho presses and digital presses.

As long as the provided matching samples are generated from a regularly calibrated device, there is a very good possibility that we can match closely to such samples. Samples that are generated by a home printing device usually do not meet stringent standards, therefore it will be more unlikely we can match colours to such samples.

If you require a precise colour match, please contact us to arrange for a digital colour proof. Once you approve the additional fees (starting at $40) we will produce and send you a hard proof via overnight delivery. When you approve and return the proof, we will strive to match the colour of the proof when printing your final piece.

What if I want to change something on my order after I’ve placed it or approved the proof?

We require an electronic “paper trail” for all changes made after your initial order is placed. You may call our Client Service Team at 519.686.8722 to inquire about whether or not we can still make the change. Please note that some changes cannot be accommodated after certain stages in the production process.

Can you mail my postcards, brochures, etc., if I send you a mailing list?

Yes! For postcards, brochures and newsletters, LBF Group will gladly mail your material to a list of mailing addresses that you supply. For an additional fee, we can even supply a mailing list based on your criteria.

Please see our Mailing Services section for more information on all aspects of our mailing capabilities.

Can you use my mailing permit and mail my material from your location?

Yes! We are able to use your mailing permit (indicia). Please contact our Client Service Team at 519.686.8722 for assistance with your mailing needs.

Can you mail some of my order and ship the rest?

Simply let us know the quantity that is not to be mailed and we will ship the balance to the address you provide.

How should I lay out a project to comply with Canada Post mailing regulations?

Please refer to our Direct Mail Templates section for common postcard and brochure templates that include both printing and mailing layout guidelines.

Please contact us for further information or assistance in preparing your design for mailing.

What file formats are ideal to work with?

We accept QuarkXpress, InDesign, Illustrator, Photoshop, or any file output as a PDF. If you have other file formats, we may be able to work with them, too.

What is the difference between the RGB and CMYK colour models and why does it matter?

RGB refers to the primary colours of light – Red, Green, Blue – that are used in monitors, television screens, digital cameras and scanners.

CMYK refers to the primary colours of pigment – Cyan, Magenta, Yellow, Black. These are the inks used on the press in four colour process printing, commonly referred to as full colour printing.

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colours as we see them on our monitors.

Many programs have the capability to convert the layout/images from the RGB colour space to the CMYK colour space. We request that you convert your colours from RGB to CMYK if your layout software allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in colour when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK colour builds that look a little lighter than the result you want, since the dots of ink “fatten up” on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark coloured text over it, so that the text remains readable.

How do I check for proper imposition or backup?

Imposition and backup refer to how the front of a printed piece is oriented to the back. In the case of a brochure, you normally turn it over right-to-left (like you turn the page of a book) in order to have the backside read correctly—not upside down.

It seems simple, until you get to a postcard where one side is landscape (horizontal) orientation, and the other side is portrait (vertical) orientation.

We use our best judgment when imposing a job, so that it reads in the most natural or normal manner. Some designs, however, contain both portrait and landscape elements on both sides, making it difficult to predict.

When reviewing your proof, we will always post the front and the back in the orientation that they will print in relation to each other.

So, if page 2 appears upside down, that is how it will be printed on the back of page 1. Some people want it that way, so that the recipient of the piece must turn it over top-to-bottom in order to read it correctly.

Be sure to print out a copy of your online proof, and attach the two sides to each other to create a “mockup” or “dummy”. This is especially important when a piece will be folded.

Do I need to impose my business cards 8-up or 10-up if they will be printed more than one to a sheet?

No. Please send us a single layout of your project unimposed; our production team will handle any imposition needed from our end.

Do you have any templates to help me correctly design my project?

Yes! Please refer to our Layout Templates section for a list of currently available templates to download.

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